"A successful association is built upon effective governing principles and practices — principles that support communication, and practices that delineate responsibilities."

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Communication
One of the most effective ways to ensure community support of Board activity is through communication. If homeowners are aware of the issues facing their community, they gain an invaluable understanding of the "why" behind certain decisions that needed to be made. In addition, effective communication also allows Members to voice their comments, concerns and ideas, so the Board may govern its affairs in the informed best interests of the entire membership.

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To achieve support and adherence to the governance by the membership, we foster communication through board meetings, newsletters and Online Services for members to stay informed of board and committee meeting schedules, meeting minutes, and actions taken. With our communication programs, members can even participate in membership surveys and vote — all online.

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Responsibilities
Clear delineation of responsibilities allows the association to optimize the use of Board, committee, and volunteer resources. Our management philosophy views the Board of Directors as the policy making body of the association. Our managers act as advisors to the Board to ensure compliance with applicable municipality legislation. As the Managing Agent for your community, we are responsible for carrying out the directives of the Board. In this way the Board may delegate day-to-day operations of the association to the manager such as:

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• Completing regular inspections of the property

• Reporting violations of the Covenants, Rules and Regulations, and the Design Standards

• Providing notice to homeowners whose property is out of compliance

• Working with the homeowner to resolve the issue